The delivery service with delivery on a certain date and time, created on the basis of current legislation.
The PostaOk service consists of a flow organized into 5 main steps:
- ASSIGNMENT
Phase in which the customer entrusts the service manager, in electronic format (file), with the batch of postal items to be delivered.
The client will always be able to verify the exact correspondence between the quantity of deliveries entrusted (files) and the quantity of items that will be subject to the subsequent acceptance phase, as well as to know the punctual moment starting from which each single envelope must be delivered in accordance with the agreed service levels (KPI).
- ACCEPTANCE AND SORTING
By Acceptance we mean the exact moment of physical acquisition of the correspondence (e.g. gas, electricity, water bills) by the Manager.
By Sorting, we mean the organization and assignment to each postman of the respective loads of mail to be delivered on the territory.
For sorting purposes, each envelope is processed according to an automated procedure which allows for:
scan the unique barcode on the envelope
count the envelopes
record the date and time of reading the barcodes
sort envelopes by postman
prepare the document for entrusting the load to the postman
produce a file containing the details (code, date and time) of the envelopes accepted and sorted
- DELIVERY ON A CERTAIN DATE AND TIME
Delivery at a certain date and time means the delivery phase of each type of correspondence assigned to the postman to the recipient's address highlighted on the envelope.
Each postman will have to deliver the correspondence at a certain date and time using a smartphone with GPS and optical reader with on-board software that allows you to:
detect the barcode printed on each individual bag
establish the date, hour and minute of delivery
detect the latitude and longitude coordinates (GPS coordinates) of the time of delivery
detect any reasons for non-delivery (e.g. unknown recipient, incorrect address, transferred recipient, etc.)
transmit the collected data in real time
- TRACKING OF CONSIGNMENTS
By Tracking we mean the reporting phase of the activity with respect to each single envelope processed.
During delivery and directly from the field, the information is automatically transmitted to the PostaOk management servers through a transparent procedure for the operator: this allows immediate consultation of the delivery status of each individual lot by the back-office staff F .IMM and the Customer. In fact, global and detailed reports are available for F.IMM and the Customer. Both levels will make it possible to verify whether the activity has been carried out in compliance with the predefined service levels in relation to the volumes assigned and accepted, and compliance with delivery times, with particular regard, for each consignment, to the date and time of the delivery.
- DATA STORAGE AND CONSULTATION
All information collected in the field by F.IMM is made available to the Customer exclusively through the use of unique access codes reserved for it.
The consultation of the data also took place by each individual recipient of correspondence provided that it was previously requested from the Customer of the service.
Access to delivery data takes place via the web after authentication and by login and password.
Benefits for the client:
- Certainty of mail delivery (certain date and time)
- Clear and contractually predefined delivery times
- Control of service levels in a constant, simple, immediate way, via the web.
- Immediate traceability of the progress of each phase of the delivery process
- Consultation of delivery data for at least 6 months after delivery
- Possibility of offering its customers the service of tracking their correspondence
- Opportunity to save on delivery costs
- Certainty of the relationship between Manager and Client because they are established by clear contractual agreements defined ex institution